Customer care
At M&E World Consulting we prioritise delivering the highest quality service to our customers. If you have a question about a digital product, a course or your purchase, our customer care team is here to help.
We offer support by email during business hours, Monday to Friday, 9 AM to 5 PM (GMT+7). Whether you need help downloading a product, want to know which template fits your project, or have a specific question about a resource, we aim to respond within one business day.
- Email: proconsult.inform@gmail.com
- Support hours: Monday to Friday, 9 AM to 5 PM (GMT+7)
Digital products and delivery
All products in our store are digital. After a successful payment you receive a confirmation email with a secure download link, and the same links are shown on the checkout success page.
- Download links are valid for 30 days and allow up to 10 downloads per file unless stated otherwise.
- Files are delivered in their original formats: Excel, Word, PowerPoint, PDF or ZIP.
- If a link expires, use the [downloads page](/downloads) to request a fresh one using your order number and email address.
- Nothing is shipped physically, so no delivery address is required at checkout.
Licensing and fair use
When you buy a resource you receive a licence to use it within your organisation for its own projects and programmes.
- You may adapt and edit the files for your own project use.
- You may not resell, redistribute or publish the files as a product, template pack or course.
- You may not share download links. Each link is personal to the buyer and is logged.
- For team, partner or organisation-wide use, contact us about a group licence or the toolkit bundle.
Privacy and safety
Your privacy and the security of your personal information are important to us. We collect your details only to process transactions, provide customer support and improve our services. We never sell or share your data with third parties.
Payments are processed by PayPal and Stripe. Card details are entered on their secure checkout pages and are never stored on our servers. We store only the order information needed to deliver your files and support you afterwards.
Wholesale and group purchases
If you want to purchase resources in bulk for an organisation, training programme or partner network, we offer group licences and custom packages. Digital resources including ebooks, templates, toolkits and courses can be adapted to fit a training curriculum.
Contact us with your requirements and we will prepare a quotation.
Payment methods
We accept secure online payments through:
- Credit and debit cards (Visa, Mastercard, American Express) via Stripe
- PayPal
All payments are processed through encrypted payment gateways. If you have a problem with a payment, contact us with your order number and we will investigate.
Refunds
Because digital products are delivered immediately and cannot be returned, sales are generally final once the download link has been issued. We will still make things right if:
- You were charged twice for the same order.
- A file is corrupted, incomplete or not what the product page described.
- You cannot access your download and we are unable to resolve it.
In those cases contact us within 14 days of purchase with your order number and a short description of the problem. Where a refund is not appropriate we will offer a replacement file or credit.
Changes to this policy
We may update this policy as the store develops. The version published on this page applies to purchases made after it is posted.
Have a question about this?
We are happy to help.