Frequently asked questions

You may use and adapt the files within your own organisation for its projects and programmes, including client deliverables. You may not resell, redistribute or publish the files as a product, template pack or course. Contact us for a group or consultant licence if you need broader rights.

You receive instant access to the files. The checkout success page shows a secure download link for every item, and the same link is emailed to you. Links are valid for 30 days and allow up to 10 downloads per file unless the product says otherwise.

Download links expire 30 days after purchase. If yours has expired, go to the [downloads page](/downloads), enter your order number and email address, and we will send a fresh link.

It depends on the resource. Templates are usually Excel and Word, presentations are PowerPoint, ebooks are PDF, and toolkits may be delivered as a ZIP archive. The format is listed on each product page under "What is included".

We accept PayPal, Visa, Mastercard and American Express. Card payments are processed securely by Stripe. You do not need an account to check out.

No. Checkout is guest-only: enter your name and email, pay, and your download links appear immediately. Keep your order number in case you need to request the files again.

Because files are delivered immediately, sales are generally final once a download link is issued. We will still resolve duplicate charges, corrupted files or products that do not match their description. Contact us within 14 days of purchase with your order number.

Yes. All prices are in US dollars. Your bank or card provider may apply a conversion fee if you pay from another currency.

Yes. Our session packages can be used to run your own in-house training, and Nhoeb Khan teaches longer courses on Udemy. Consulting clients also receive tailored virtual training as part of an engagement. See the [consulting services](/consulting-services) page for details.

Yes. We deliver live virtual sessions on MEL, data quality, project management and reporting. Sessions are typically three to five hours and can be customised to your project. Contact us with your team size and objectives for a quotation.

Plans give you ongoing access to an experienced MEL specialist, the full resource library and regular mentoring. The annual plan includes three mentor hours per year and an 80% discount on Udemy courses. See [pricing plans](/pricing-plans) for the current options.

Send us a short description of your project, the donor and your timeline through the [contact form](/support). We will suggest a scope and a quotation, usually within one business day.